This Privacy Policy (“Policy”) describes how TRUNOVA STORE (“the Company,” “we” or “us”) collects, accesses, stores, uses and shares information, including information that can identify an individual. It applies to people using our services (“Users”) through our website, mobile applications, Agent or Distributor portal, and supported telecom networks. This Policy covers information we receive through your use of those services. By continuing to use them, you consent to the processing described here. If you do not accept these terms, do not use the services or grant the requested permissions.
Protecting privacy and personal data is important to TRUNOVA STORE. This notice explains our treatment of identifiable information submitted online by Sub-Merchants during registration and service use. If we make a material change, we may notify you using the contact details available to us or by placing a prominent notice on our website or app. Questions about our privacy practices can be sent in writing to the address listed below.
This Policy covers identifiable information relating to Sub-Merchants who use the TRUNOVA STORE payment platform, consumer information collected during ordinary business, and information supplied to us by technology providers or other partners.
It does not govern independent companies that TRUNOVA STORE neither owns nor controls, or people who are not employed by or under the management of TRUNOVA STORE.
TRUNOVA STORE respects your privacy and works to maintain confidence in every online interaction.
Data security is fundamental to our operations. Information submitted to us is protected in transit using Secure Sockets Layer (SSL), stored on secured systems, and made available only to authorised personnel. Sub-Merchants are also responsible for protecting their login credentials and devices, particularly when a computer is shared.
TRUNOVA STORE receives Sub-Merchant information during registration, through service agreements, and from supporting documents submitted for verification. When customers request a payment, they may provide details such as their name, address, phone number and email. We use those details to process the request and communicate its status. Sub-Merchants may also collect customer information while accepting payments. We use aggregated data to understand demographics, evaluate service performance, carry out statistical analysis and identify general user interests. Cookies help us understand website use and interactions.
Our logs may record the domain used, pages viewed, products purchased, referring website and time spent on the site. Sub-Merchant payment pages may also record IP address, operating system and browser details.
We may use Sub-Merchant details, including names and addresses, to communicate service changes and relevant offerings. TRUNOVA STORE applies reasonable measures to protect personal data and will disclose it only where the law requires, where fraud prevention or risk reduction calls for it, or where disclosure is necessary to provide a requested service. We do not sell customer data or use it for unrelated marketing.
To provide payment services, personal information may be shared with parties such as acquiring banks, payment processors and service providers.
Sub-Merchants can use their merchant account to review and correct customer records, billing or shipping information and IP-address details. For assistance, write to:
TRUNOVA STORE
303, CLASSIC PENTAGON, WEST EXP HIGHWAY, Thane, Thane, Thane, Maharashtra- 400710
We respond to valid subpoenas, warrants and court orders that request access logs relating to a Sub-Merchant, customer or visitor. TRUNOVA STORE may also disclose information when content rules are violated and may cooperate with law-enforcement authorities investigating unlawful activity.
Information Relating to Children
TRUNOVA STORE services are intended for people aged 18 or older. Information relating to a child is processed only with consent from a parent or legal guardian.
We comply with the Indian Information Technology Act 2000 and PCI DSS requirements. Our safeguards include:
Encryption: protecting data both while it is transmitted and while it is stored.
Access controls: limiting personal-data access to authorised personnel.
Backups: creating regular copies to reduce the risk of data loss.
Authentication: using strong passwords and multi-factor authentication.
We retain personal data only for as long as it is needed to provide services, meet legal obligations, resolve disputes and prevent fraud.
Your Data Choices
Customers may ask to access, correct or delete their personal data, restrict its processing, or object to how it is processed. Where processing depends on consent, that consent may be withdrawn at any time.
Use of Cookies
Cookies are small browser-stored files that help distinguish one user from another. They contain personal information only when you choose to provide it. You can block or delete cookies, although doing so may limit some site functions.
Questions and requests to access or correct information may be addressed to:
Data Protection Officer (DPO)
TRUNOVA STORE
TRUNOVA DIGITAL PRIVATE LIMITED
Address: 303, CLASSIC PENTAGON, WEST EXP HIGHWAY, Thane, Thane, Thane, Maharashtra- 400710